Privacy Policy – Monster Leadership Coaching

Effective date: 2025
Business name: Monster Leadership Coaching
Owner: Catharina Monster
Email: info@monsterleadership.com
Location: Germany (EU)

1. General Information

This Privacy Policy explains how Monster Leadership Coaching (“we”, “us”, “our”) collects, processes, and protects personal data in accordance with the General Data Protection Regulation (GDPR).

Your privacy and confidentiality are treated with utmost care and professionalism, in alignment with the ethical standards of the International Coaching Federation (ICF).

2. What Personal Data We Collect

We only collect data that is necessary for the delivery of our coaching services and communication, including:

  • Name

  • Email address

  • Phone number

  • Contact messages

  • Scheduling information

  • Language preference

  • Invoicing details

  • Information voluntarily shared during coaching

We do not collect sensitive personal data unless the Client explicitly shares it during coaching.

3. Purpose of Processing

Your personal data is used exclusively for:

  • Responding to inquiries

  • Scheduling sessions

  • Delivering coaching services

  • Invoicing and accounting

  • Legal obligations

  • Improving client experience

Your data is never sold, shared, or used for marketing without consent.

4. Legal Basis for Processing (GDPR Article 6)

We process personal data based on:

  • Contract performance (coaching services)

  • Legitimate interest (communication & service improvement)

  • Legal obligations (tax & accounting)

  • Your explicit consent

5. Confidentiality & Coaching Ethics

All coaching conversations are strictly confidential, in accordance with:

  • ICF Code of Ethics

  • Professional coaching standards

Your data and session content are never shared with third parties, except when legally required or with your written consent.

6. Data Storage & Security

Your personal data is:

  • Stored on password-protected systems

  • Encrypted where applicable

  • Protected against unauthorized access

  • Only accessible to the Coach

We implement appropriate technical and organizational measures to keep your data secure.

7. Data Retention Period

Your data is stored only as long as legally required:

  • Contract data: up to 10 years (tax law)

  • Coaching notes: deleted after completion unless expressly agreed otherwise

  • Contact inquiries: deleted within 12 months

8. Your Rights Under GDPR

You have the right to:

  • Access your data (Art. 15)

  • Correct your data (Art. 16)

  • Delete your data (Art. 17)

  • Restrict processing (Art. 18)

  • Data portability (Art. 20)

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

To exercise your rights, contact:
📧 info@monsterleadership.com

9. Third-Party Tools & Data Processing

Where applicable, your data may be processed via:

  • Website hosting provider

  • Email provider

  • Online scheduling tool

  • Video conferencing tools

All providers operate under GDPR-compliant agreements.

10. Cookies & Website Analytics

The website may use essential cookies for:

  • Performance

  • Security

  • Basic analytics

You can adjust cookie settings in your browser at any time.

11. International Data Transfers

If services or tools are used outside the EU, appropriate safeguards such as Standard Contractual Clauses (SCCs) are applied.

12. Legal Disclosure

We may disclose personal data only if:

  • Required by law

  • Necessary to protect safety

  • Obligated by a court order

13. Updates to This Policy

This Privacy Policy may be updated when legally required. The current version is always available on our website.

14. Contact & Data Controller

Data Controller:
Catharina Monster
Monster Leadership Coaching
Germany
📧 info@monsterleadership.com

Monster Leadership Coaching processes personal data in accordance with EU GDPR regulations and ICF ethical standards. Your data and coaching conversations remain strictly confidential.